Quality Assurance Sampling - Operations (Solo, Contract-based)

Info Terbaru Seputar Pekerjaan dari Perusahaan Shopee sebagai posisi Quality Assurance Sampling - Operations (Solo, Contract-based). Jika Lowongan Kerja Sales di Surakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID

Setiap pekerjaan mungkn tidak lah mudah untuk di lamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Shopee sebagai posisi Quality Assurance Sampling - Operations (Solo, Contract-based) dibawah ini sesuai dengan Kualifikasi anda.

Department Operations LevelExperienced (Individual Contributor) LocationIndonesia - Solo

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description: 1. Check data from WFM/Regional, in order to assess the Customer Service problem solving quality based on the QA Scorecard. 2. Analyze bad ticket data from WFM/Regional that is flagged with poor Customer ServiceAT, case aging, high contact rates, or cases involving appeasement to evaluate Customer Service problem-solving quality according to QA standards. 3. Conduct mystery shopper and additional real time sampling in order to review CS Agents service quality 4. Observe the Customer Service team in real-time to identify the root causes of issues and determine the necessary support. 5. Perform calibration to ensure that all departments have a consistent understanding of the Customer Service agents service quality. 6. Provide regular coaching to Customer Service agents to maintain and improve their service quality. Requirements:

• Min. Bachelor Degree in any major.
• Min. 2 years of working experience in Customer Service as: Agent/QA/TL at Ecommerce or any industry.
• Familiar with Microsoft Excel or Google Spreadsheets.
• Fluent in English is a plus.
• Able to work in fast paced environment and adaptive to quality improvement process; able to prioritize task and manage time effectively.
• Uphold integrity, attention to details, able to provide effective solutions and helpful accuracy explanations
• Have a good understanding of KPI Target.
• Strong listening skills, good verbal communication, and clear public speaking abilities.
• Able to perform coaching, counseling as well as provide meaningful insights related CS Quality.

Informasi Tambahan :

• Perusahaan : Shopee
• Posisi : Quality Assurance Sampling - Operations (Solo, Contract-based)
• Lokasi : Surakarta
• Negara : ID

Cara Mengirimkan Lamaran :

Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Quality Assurance Sampling - Operations (Solo, Contract-based) di kota Surakarta diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Quality Assurance Sampling - Operations (Solo, Contract-based), pada bulan ini 2025 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.