Technical Service Manager

• Progressive and forward-thinking business culture
• Strategic leadership position

Global company, known for its premium appliances, delivering a diverse array of solutions that seamlessly integrate functionality with outstanding design.

• Provide technical support and advice to customers. Manage a team of technical support staff. Ensure timely resolution of customer issues and escalate as necessary.
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  Monitor customer satisfaction levels. Identify training needs for technical support, sales, customers, plumbers, and MEP staff.
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  Develop and implement technical support policies and procedures. Keep abreast of technological developments.
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  Identify new markets, competitors, and consumer trends. Strategize product launches and distribution channels with the Sales Team.
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  Define regional pricing policies in collaboration with the Group Pricing Manager. Leverage regional organization to maximize product lines sales, price, and market share. Oversee product certification, customer care center operations, service partner network setup, and handle product quality feedback and warranty claims.

• Strong technical background for providing support and advice. Stay updated on technological advancements in the industry.
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  Experience in leading and managing a technical support team. Identify and address training needs for diverse stakeholders.
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  Ensure timely resolution of customer issues and monitor satisfaction levels. Escalate issues when necessary for effective problem resolution.
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  Identify new market opportunities through comprehensive research. Develop and implement strategic plans for product launches, distribution channels, and market expansion.
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  Knowledge of regional pricing policies and strategies. Proven ability to maximize product lines potential in terms of sales volume, price, and market share.

• Competitive salary package
• leadership position