Support Engineer

Responsibilities:

• Research and identify solutions to software issues
• Diagnose and troubleshoot system issues, including account setup and configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requirements:

• 2-5 years of experience as a support engineer.
• In-depth knowledge of Dynamics Finance and Operation or Dynamics Customer Engagement environments.
• Proficiency in remote desktop and helpdesk software.
• Exceptional ability to prioritize and diagnose IT problems.
• Extensive experience in resolving customer IT queries.
• Proficiency in documenting processes and monitoring performance metrics.
• Ability to relay important application feedback to IT developers
• Exceptional written and verbal communication skills.
• Accounting background

Rewards:

• Attractive salary, THR, Bonus, medical insurance

If you could not find a position that matches your skills and work experience, kindly submit your application letter to our Human Resources (HR) department.

Please note that our HR will only get in touch if you are shortlisted.