Head of Customer Success

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

Job Descriptions:

• Responsible and taking ownership of OKRs related to customer success process and result
• Coordinate responsibilities and capacity planning for target fulfillments for their team
• Leading and mentoring customer success team, overseeing activities of the junior and senior professionals, and monitoring performance as a whole
• Maintain positive relationships across a variety of functions and roles, including executives, decision-makers, product managers, and functional users
• Develop the operation automation to decrease friction and improve efficiency
• Collaborate with internal cross-function to enable product roadmap, customer needs, and overall communication
• Establish Ad-hoc projects based on weekly performance to maintain and improve direct and indirect internal performance
• Actively contributing to Mekari strategical movement formulation.

Requirements/Qualifications:

• Bachelors Degree with 7 years of customer success experience.
• Target and incentives oriented
• Proven track record in achieving sales quota
• Excellent communication and interpersonal skills with the ability and skills to develop relationships quickly
• Excellent presentation skills both verbally and written
• Comfortable and confident speaking to mid-level and senior executives
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use, also able to work under pressure

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesias no. 1 SaaS company

Dont forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!