Project Logistics Customer Excellence Specialist

Are you ready to take your career to the next level in the world of logistics and supply chain management? Kuehne + Nagel, a global leader in logistics and supply chain solutions, is seeking a dynamic and talented individual to join our team in Project Logistics as a Customer Excellence Specialist. Your Role Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality. Your Responsibilities

• To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy
  lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• To ensure accurate + timely production of relevant documentation (including but not limited to
  import/export declarations, customs clearance, MES declarations).
• To complete all tasks + administration relating to local services such as trucking, warehousing services
  including full hub operations, cargo surveys etc. where applicable.
• To complete all required file administration including documentation, billing, + vendor invoices/ebills
  acknowledgement + weekly forwarding sub-ledger (FSL).
• To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of
  customer complaints.
• To report incidents + hazards as per the relevant working instructions.

Your Skills and Experiences

• Bachelor Degree majoring in Logistics & Marine
• Min 3 years Experience in required on International Freight Forwarding / Shipping
• Team Player
• Proven ability to summarize customer requirement to develop solutions
• Top notch communication & presentation building and presenting skill
• Have creative approach in regards of communication
• Able to use Ms. Office (Word, Excel, powerpoint, Outlook)
• Ability to converse fluently in Bahasa Indonesia & English
• Willing to be based in Surabaya and to travel based on business needs (min. once a month)

About Kuehne+Nagel

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Hera Setyowati

hera.setyowati@kuehne-nagel.