Guest Relation Supervisor

- Adheres to company grooming standards at all time.
- Is a continual source of information, help and assistance to all guests.
- Prepares the weekly duty rosters.
- Supervise Guest Relation Officers.
- Keeps the immediate manager fully informed of all problems or unusual matters of significance.
- Communicates and liaises at all times with Guest Relations Manager.
- Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
- Conduct house tours / site inspection and special room drops for VIPs.
- Escorts all arriving guests to their respective suite.
- Escorts external guests to their destination.
- Escorts departing guests to their means of transport.
- Greet all guests personally.
- Handle guest complaints and feedback according to company standards ensuring necessary actions, follow up and recording are done.
- Completes the departure list for the following day - contact VIP guests for any necessary arrangements.
- Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
- Ensure Club members consistently receive all benefits, repeat guests and other VIPs receive special recognition and service
- Update and maintain efficient guest history system.
- Prepare requisition and distribution of amenities on a timely basis.
- Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
- Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
- Abides by all policies and procedures.
- Performs related duties and special projects assigned by Senior Management.

Job Type: Full-time

Experience:

• Guest Service Supervisor: 3 years (Required)

Language:

• English (Required)
• Mandarin (Preferred)

Ability to Commute:

• Badung (Required)

Ability to Relocate:

• Badung: Relocate before starting work (Required)