Client Relationship Officer (CRO)

Job Requirements:

• Having a minimum of Bachelor’s degree majoring in business, management, or communication science from a well-known university is highly desirable, other social sciences major may also apply;
• Having experience in financial services sector – as priority banking customer relationship or personal banker would be highly appreciated;
• Having trained or attended courses in customer relationship or marketing (candidates are required to list down the relevant training and courses attended)
• Adept at observing the market and actively seeking opportunities in developing marketed products;
• Excellent communication and interpersonal skills and proven track record in engaging calls or meetings with clients or customer;
• Excellent in MS Office, and have experience with CRM platforms or database;
• English proficiency (speaking, writing, listening);
• Having thoroughly read ddtc.co.id with focus on consulting services;
• Understanding taxation is a plus.

Job Description:

• Ensuring existing clients are satisfied through gaining, using feedback and escalate issues as appropriate;
• Identifying potential new clients, administer data leads to be followed up with call and visit;
• Researching industry or policy trends related to taxes (using our company’s news portal https://news.ddtc.co.id/ and our taxation database https://perpajakan-id.ddtc.co.id/ ) with the objective to provide regular advices to internal teams on new client acquisition strategy or sales opportunity;
• Preparing presentation slides and materials about services or proposal to be used by Sales team;
• Advise clients on potential services for their business or needs;
• Actively support Sales team to up-sell or cross-sell services and products;
• Ensuring both the Company and clients adhere to contract terms; and
• Collaborate with internal teams (e.g. partners, senior management, other relationship officers) to address clients’ needs.

We offer the best for our employee with the following:

• We appreciate the accepted candidate with competitive salary, net of taxes and social security;
• Performance bonus in accordance with company policy;
• Insurance, both private in-patient insurance and government mandatory insurance and out-patient medical reimbursement (eligible for accepted candidate and extended family);
• Pension funds; and
• Other facilities (training, internal discussions to share experience, being included in training held by DDTC, and also giving full scholarship for domestic and international continuing education programs and courses, and international certification).

Please submit your application with subject “CRO – your full name” along with combined documents in pdf through email: recruitment@ddtc.co.id. The combined documents should include: this application form, cv, academic certificate(s)/SKL, academic transcript(s), latest photo, application letter, and portfolio/ other certificate(s).