IT Service Delivery Intern - Corporate IT

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The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We dont limit ourselves on what we can or cant do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopees hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

• Fluent English is a must
• A recent fresh graduate in Computer Sciences, Information Technology or related field is preferred (final year students with no classes left are welcome to apply)
• Has basic knowledge of computer hardware, software, and OS (Windows and macOS)
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• Passionate in IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills
• Willing to fully WFO from Jakarta Office/Warehouse.
• Available for a 3-6 months period of internship.