Order Desk Manager - APAC

Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. As a leader in the cement and mining industries, we have taken on the responsibility of developing sustainable solutions. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions cement plant by 2030. Your curiosity know-how and innovative mindset will take us from idea to action. Together, we enable our customers to produce the materials needed for a better future. We are currently recruiting for an Order Desk Manager to join our business in Jakarta to manage the overall Order Desk Teams. Job Scope: As the Central Order Desk Manager for the Asia-Pacific (APAC) region, you will play a pivotal role in ensuring efficient and effective order management processes. You will oversee a team responsible for handling orders, coordinating with various stakeholders, and optimizing workflows to drive operational excellence. This role offers an exciting opportunity to lead and innovate within a dynamic and fast-paced environment. What You’ll Do:

• Lead and manage the APAC Central Order Desk team, providing guidance, support, and mentorship to ensure high performance and achievement of targets.
• Oversee end-to-end order management processes, including order & quote entry, validation, processing, and fulfillment, ensuring accuracy and adherence to company policies and procedures.
• Collaborate closely with cross-functional teams, including sales, procurement, logistics, and contract management, to streamline order workflows and resolve any issues or discrepancies in a timely manner.
• Develop and implement strategies to optimize order processing efficiency, improve turnaround times, and enhance customer satisfaction.
• Monitor order status and performance metrics, analysing data to identify trends, areas for improvement, and opportunities for cost reduction or process enhancement.
• Act as a point of escalation for complex order-related inquiries or issues, providing timely resolution and maintaining a high level of customer service.
• Stay abreast of industry trends, market dynamics, and regulatory requirements relevant to order management, ensuring compliance and proactively adapting strategies as needed.
• Drive continuous improvement initiatives, leveraging technology and automation to streamline processes, enhance productivity, and mitigate risks.

What You’ll Bring:

• 2-5 years people management/leadership experience.
• Experience in a similar role is essential. Ideally someone who has worked in Mining, Heavy Machinery, Oil and Gas or similar resources in a Sales Support function.
• Strong communication skills and the ability to articulate complex subject matter in a straight-forward way.
• Be open to and quickly evaluate data and create reports via Excel and third-party applications to showcase data.
• Experience of the Sales Cycle and a strong financial administration background.
• Based in Indonesia and open to travel.
• Fluent English (written and verbal).

What we offer:

• Competitive remuneration package on offer.
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
• Job security in a volatile market. Since 1882, FLSmidth have operated successfully within a global environment.
• Development and training within a respected global OEM company.
• Access to salary packaging options to allow you to maximise your after tax income.
• Employee Assistance Program for employees and immediate family.
• Purchased annual leave options.
• Paid Parental Leave
• Access to a recognition and benefits platform.
• Involvement with community and charity initiatives.
• Annual flu vaccination.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials Please apply by clicking "apply" on this page. Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible. Candidates will be contacted by email. No recruiters and unsolicited agency referrals please.