Turbomachinery Systems Field Service Engineer

REF: JOHNCRANEAPAC01953 DIVISION: John Crane JOB FUNCTION: After Sales Service Repair

About Us

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Connect with us on LinkedIn: John Crane: LinkedIn

Job Description

Support Gas Seal Support System bidding, business development and aftermarket field support – Asia Pacific Region, being a part of Global Turbomachinery Group.

Duties & Responsibilities

• Collaborate with Sales and BDM on the opportunity scope, timeline and budget.
• Review RFQ & project specifications
• Connect with customers to further understand the opportunity.
• Consult the opportunity with Manager for bid or no bid decision
• Collaborate with Global Engineering on pre-order calculations, drawings and datasheets.
• Collaborate with Supply Chain & System CoE’s to estimate project cost & lead time.
• Prepare Techno-commercial
• Track the opportunity and provide technical sales support as required
• Upon wining the order handover, the project to post order team
• Travel for project meetings, customer presentation, site survey, start-up, and troubleshooting.
• Collaborate with Global projects on post orders scope creep, budget and schedule.
• Obtain all critical information required for bidding
• Provide detail scope description in the offer letter
• Laisse with customer to close all comments and exceptions raised during pre-order
• Project hand over check list
• System site survey, start-up, and troubleshooting.
• Project / Product presentation
• Work in a safe manner and follow all safety requirements consistently
• Promote & embrace the Smiths Leadership Behavior & Ethics

The Individual

• 6+ years of overall experience
• University degree
• Application engineering, On-site Troubleshooting
• People Skills
• Self-driven
• Analytical problem solving
• Effective Communication

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.