Sales Manager

Outpost is a next-generation travel and hospitality brand designed to meet the needs of remote professionals and digital nomads seeking to live, work, travel, and explore the world.

Our destination neighborhoods deliver boutique coliving accommodation combined with modern coworking spaces, travel and wellness programs, cafe and bar offerings, as well as social and recreational events. Our online community connects our members to a network of fellow nomads and travelers, as well as career opportunities and lifestyle content.

Outposts mission is to help remote professionals and digital nomads – as well as ahead-of-the-game teams and organizations – to join the remote revolution and design their best lives. Founded in Indonesia in 2016, Outpost has expanded to multiple locations in the nomad hubs of Bali and Srilanka, with further locations coming online in the region in 2024.

Come join a growing company and help us redefine how people will live, work and find their purpose.

Sales Manager (Bali, Full-Time)

Who We Are Looking For:

Outpost is looking for a passionate and dedicated Sales Manager. The person should have excellent experience in creating and maintaining client and stakeholder relationships. They should be confident in sales with a strong command of business development and spoken and written English.

Responsibilities include:

• Manages reservations and reservation requests for Outpost all locations.
• Develops and maintains professional relationships with all customers.
• Coordinates requests with other departments as necessary.
• Provides training to all customer service agents and assists with resolving any challenges.
• Maintains a solid pipeline of B2B leads and groups.
• Manage the B2B sales process and communication with customers.
• Creates quotations and offers to fulfill customer needs.
• Maintains the CRM & PMS systems with up to date information.
• Continuously improves organizational sales processes.
• Develops sales materials and ensures they align with the brand.
• Works alongside the marketing team to develop outreach strategies.
• Supports with tracking daily occupancy & revenue performance to ensure KPI’s are met.
• Works closely with the operations and revenue management departments to optimize revenue and occupancy performance as well as supports with maintaining OTA’s, Channel Managers or other distribution related tools.

Qualifications & Requirements:

• High attention to detail and accuracy.
• Comfortable dealing with ambiguity and working independently.
• Excellent time management and organizational ability.
• Passion to learn and grow.
• Solution-oriented, highly resourceful, with exceptional follow-through.
• Possess a natural, yet professional ease at working with and relating to the needs of employees in a fast-paced, ever-changing environment.

• 2+ years of experience working in sales or reservations departments in hotels.
• Strong background in the Hospitality industry
• Able to deal effectively with conflict and manage difficult customer situations.
• Understanding of PMS & CRM software, Channel Managers, OTA’s and other hotel related technology solutions.
• Extremely flexible, highly organized, and able to easily shift priorities.
• Excellent level in both written and verbal English.
  
• Past experience in front desk or customer service positions is a benefit.
• Good customer service skills.
• Indonesian Nationals and willing to be based in Bali

Reports to: General Manager

Desired Start Date: Immediate

Location: Bali, Indonesia