Senior Associate Client Manager

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The primary responsibility of the Senior Associate Client Manager is to manage and grow relationships. This is done by driving expansion and renewals across all solutions within assigned accounts.

Responsible for selling the company’s products or services to and maintaining relationships with existing accounts.

Working at NTT

Key Roles and Responsibilities:

• Manage and grow relationships to drive expansion and renewals across all solutions within assigned accounts in the foundational segment.
• Minimise churn and maximise retention as well as uncover opportunistic growth priorities in assigned accounts.
• Responsible for driving client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client.
• Engages with clients to address concerns and provide recommends possible solutions that can be delivery by NTT(Ltd).
• Generate demand by assisting clients to identify current needs and engages clients through digital marketing channels.
• Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for NTT (Ltd).
• Effectively articulate how NTT can add value through our services and solutions, with a focus on growth priority offerings.
• Influence and work closely with vendors to achieve required results.
• Use NTT(Ltd)’s sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast.
• Develop open and effective channels of communication in with each client within the assigned account.
• Encourage revenue growth by inspiring clients to additional services.
• Become the reliable point of contact for clients that is required to establish a strong business relationship.
• Aim to achieve performance targets and exploit opportunities, whilst displaying notable client service orientation.
• Implement and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
• Monitor and control financial governance and compliance to ensure the effective management of financial cost

Knowledge, Skills and Attributes:

• Sales business acumen - The skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.
• Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them and to be seen as a trusted advisor.
• Sales solution skills - The knowledge of NTT Ltd.s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT Ltd offerings, including high-value services to specific client and prospect needs and outcomes.
• Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic Qualifications and Certifications:

• Relevant Degree or Advanced Diploma
• Relevant vendor certifications

Required Experience:

• Moderate level experience in a similar role in a similar environment
• Moderate level experience in a sales environment and/or customer service role
• Moderate level sales and client engagement experience
• Moderate level experience negotiating with clients and vendors
• Moderate level experience with business to business and business to consumer sales techniques
• Moderate level experience working as part of a sales team in a fast-paced environment
• Moderate level experience analysing commercial information
• Moderate level experience in marketing or advertising would be advantageous
• Moderate level experience working with Salesforce.com contact platform

Skills Summary

Business Acumen, Resource Optimization, Sales Pursuits, Structuring Deals

What will make you a good fit for the role?

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.