Visa Assistant

About Announcement Number: Surabaya-2024-027 Hiring Agency: Consulate General Surabaya Position Title: Visa Assistant (NIV) Open Period: 03/08/2024 - 03/22/2024 Format MM/DD/YYYY Vacancy Time Zone: GMT+7 Series/Grade: LE - 1415 7 Salary: IDR Rp147.994.563 /Per Year Work Schedule: Full-time - 40 hours per week Promotion Potential: LE-7 Duty Location(s): 1 Vacancy in


Surabaya, ID Telework Eligible: No For More Info: HR Section
000-000-0000
jktrecruitment@state.gov Overview Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency: For USEFM - FP is FP-7*. Actual FP salary determined by Washington D.C.

• All Interested Applicants / All Sources

Security Clearance Required: Public Trust - Background Investigation Appointment Type Permanent Appointment Type Details:

• Indefinite subject to successful completion of probationary period

Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is:

• Full Time 40 of hours per week

Start date: Candidate must be able to begin working within a reasonable period of time 4 weeks of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No Relocation Expenses Reimbursed: No Travel Required: Not Required Duties

The Nonimmigrant Visa (NIV) Assistant performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) services, in accordance with the NIV unit’s standard operating procedures and established visa processing guidelines. Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work. Customer service focus is essential in a visa unit that addresses applicants in person daily. The position requires a high-level of attention to detail to spot trends or potential issues and escalate those as necessary. The job holder is fully cross trained to function in any role as required by visa demand and scheduling.

Qualifications and Evaluations Requirements:

EXPERIENCE: Minimum two years’ of experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required.

(Please note that one credited year of working experience is equal to 40 hours/week x 52 weeks or 2080 hours.)

Education Requirements:

Completion of two years of college or university studies is required.

Evaluations:

LANGUAGE: Fluent Speaking/Reading/Writing in English and Bahasa Indonesia is required. This may be tested.

SKILLS AND ABILITIES: Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints. Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills. Must have good skills for drafting written correspondence in both English and local language. Must be able to apply good judgment in evaluating evidence, protecting sensitive information, and applying regulations correctly.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info Benefits: Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Consulate General Surabaya may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

• 
  IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply How to Apply:

All candidates must be able to obtain and hold a Public Trust-Background Investigation clearance.

To apply for this position For more information on how to apply visit the Mission internet site.

Required Documents:

To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:

• Diploma (with transcript)
• Proof of citizenship (valid KTP/Passport)

Eligible Family Member Applicants:
• Copy of Sponsors Orders/Assignment Notification (or equivalent)

• Passport copy
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Consulate General, Surabaya.