Field Service Engineer

The Field Engineer is responsible for providing the highest standards of service, conference support and installation work, while establishing and maintaining excellent working relationships with all our customers. This role will require you to be responsible for your region and occasional travel out of country.

Job Duties:

• Attend sites to resolve customer issues
• Take ownership of escalations until resolved
• Provide remote technical support to contractors.
• Provide remote troubleshooting and break fixes to existing customer sites.
• Take ownership of properties assigned to your region.
• Maintain metrics on our TPCs and aid development of their services, delivery and costs to benefit GuestTek while maintaining the relationship.
• Conduct any site surveys, break/fix service calls, installations or conference set-up/support requested of you.
• Carry out installation tasks as directed by the Project Manager
• Install, configure and troubleshoot networking hardware and software on customer premises
• Lead installations at customer sites, ensure daily install progress and manage 3rd Party Contractors onsite
• Maintain knowledge of Guest-Tek products, installation processes and configuration standards through regular review of training materials
• Provide remote technical support to 3rd Party Contractors and onsite resources
• Escalate any issues to their line manager and Project Manager in a timely manner
• Ensure daily updates are detailed and communicated back to their line manager and Project Manager
• Perform hotel staff training and installations sign off
• Complete all configuration and documentation accurately and on time
• Support the Senior Field Deployment Engineers by carrying out site surveys, break/fix service calls and conference set-up/support on request
• Provide a high level of customer care representing Guest-Tek at customer sites, ensuring customer issues are resolved within SLAs to deliver customer satisfaction with Guest-Tek products and services
• Required to participate in out of hours call out and any on call rotation for network emergencies during contract life cycle if required

Qualifications

· Basic English language skills and fluent in local language

. Knowledge of Ethernet networks and Internet connectivity methods

. Working knowledge of Linux operating systems and server hardware advantageous

. Good knowledge of configuring switches (HP, Brocade & Cisco) and Wi-Fi hardware (Ruckus, Cisco Meraki, HP/Aruba)

· Experience of installing, configuring and troubleshooting IPTV solutions, Triax, Ikusi and MVP solutions advantageous

· RF heat map production and spectrum analysis surveys using Air Magnet survey tools

. Familiarity with ELFIQ & Juniper is beneficial

. Understanding of cabling standards

· Any technical qualifications are advantageous

Job Type: Full-time

Salary: Rp108,000,000 - Rp150,000,000 per year