Customer Experience Supervisor
Info Terbaru Seputar Pekerjaan dari Perusahaan Moladin sebagai posisi Customer Experience Supervisor. Jika Lowongan Kerja Sales di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID
Setiap pekerjaan mungkn tidak lah mudah untuk di lamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Moladin sebagai posisi Customer Experience Supervisor dibawah ini sesuai dengan Kualifikasi anda.
Stay updated on industry trends best practices and emerging technologies to continuously improve customer service operations ...
We are seeking a dynamic and experienced Customer Experience Supervisor to join our team. The Customer Experience Supervisor will play a pivotal role in ensuring the highest standards of service delivery to our valued customers and dealers. This individual will be responsible for overseeing the Customer Service Team, managing escalations, collaborating with various departments, and maintaining overall team performance.
Responsibilities
- Ensure efficiency, effectiveness, and excellence in service delivery.
- Handle escalated customer inquiries and complaints promptly and professionally, seeking resolution in a timely manner.
- Collaborate closely with cross-functional teams such as Product, Operations Planning, Business Team, and others to address customer issues and improve processes.
- Develop and implement strategies to enhance the overall customer experience and satisfaction.
- Monitor key performance indicators (KPIs) and metrics to evaluate team performance and identify areas for improvement.
- Provide regular coaching, feedback, and training to team members to foster their professional growth and development.
- Establish and maintain strong relationships with internal stakeholders to facilitate seamless communication and collaboration.
- Conduct regular performance evaluations and performance management activities for team members.
- Stay updated on industry trends, best practices, and emerging technologies to continuously improve customer service operations.
Requirements
- At least 3 years of experience in the Customer Service industry.
- At least 1 year of experience as a Team Leader, Supervisor, or equivalent position.
- Experience in the Financing Business sector is highly desirable.
- Knowledge about OJK (Otoritas Jasa Keuangan) Regulations is a must.
- Proven experience in handling escalations and resolving customer issues effectively.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
- Strong problem-solving skills and the ability to think critically and strategically.
- Demonstrated ability to lead, motivate, and develop a team of customer service professionals.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Exceptional organizational skills and attention to detail.
- Commitment to delivering outstanding customer experiences and driving customer satisfaction.
Informasi Tambahan :
- Perusahaan : Moladin
- Posisi : Customer Experience Supervisor
- Lokasi : Jakarta
- Negara : ID
Cara Mengirimkan Lamaran :
Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Experience Supervisor di kota Jakarta diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Customer Experience Supervisor, pada bulan ini 2024 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.
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Tanggal Tayang : 15-03-2024
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