Air Freight Customer Service

PT ATLANTIC CONTAINER LINI (Since 1999) is a Dynamic and International import export logistics and freight forwarding business. We require an enthusiastic, experience and proficient candidate in the role as "Air Freight Customer Service” to join our dedicated team.

Placement: Gran Rubina Business Park, Jl. Epicentrum Utama Raya, RT.1/RW.5, Karet Kuningan, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12940

Job Desc:

• Process and monitoring shipment
• Arrange bookings with airliners, overseas agency, and/or all related parties
• Monitor and track the status of customer orders, ensuring timely delivery and providing updates as necessary
• Coordination and communication with various parties (including customers, carriers, overseas agent, etc)
• Track and monitor flight arrivals and update customers if any deviations occur
• Manage and resolve customer inquiries, operational challenges, and issues related to air freight services
• Accurately enter shipment data into systems and databases. Ensure all data are updated correctly in system
• Manage task and report shipments direct to manager if needed
• Conduct coordination with all relevant teams

Job Requirements:

• Candidate must possess at least Bachelors Degree in any field. (preferably in Logistics Management)
• Fluent in english and excellent in operating computer
• Minimum 1 Year(s) of working experience as Air Freight Customer Service will be first priority
• Have an effective communication and problem solving ability
• Responsible, reliable, high initiative
• Good team work and interpersonal skill
• Ability to perform effectively in a high-pressure and demanding work environment
• Well-developed planning and organization skills

Job Type: Full-time

Salary: Rp5,000,000 - Rp6,500,000 per month

Education:

• D1-D4 (Preferred)

Experience:

• Air Freight Customer Service: 1 year (Preferred)

Language:

• English fluently (Preferred)

Expected Start Date: 04/16/2024