ASSISTANT DIRECTOR OF ROOMS - GRAND HYATT BALI

Summary

What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic, outgoing, and enthusiastic – Assistant Director of Rooms with a strong background and experience in rooms’ management, good practical, operational and adequate administrative skills with a great leadership to join our energetic, enthusiastic, and passionate team at Grand Hyatt Bali.

The goal of the Assistant Director of Rooms is to work directly with and in the absence of the Director of Rooms to managing the day-to-day operation of the Rooms Division (Front Office, Housekeeping, Spa & Recreation and Security).

The Assistant Director of Rooms will be for the efficient running of the division in line with Hyatt Internationals Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.

As an Assistant Director of Rooms, you will be reporting directly to the Director of Rooms and below are some of the key responsibilities:

• Ensures that the Rooms activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
• Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
• Ensures that the individual department of Rooms Division operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• Implements and ensure consistent guest recognition programmes and maintains a relevant guest history database.
• Oversees the Rooms experience from check-in to check-out for all guests, working through each Head of Department to ensure a seamlessly perfect guest experience and make adjustments where necessary.

Qualifications

• Minimum 2 years of experience in a similar capacity / position in luxury international brands.
• Eloquent in English communication in both written and spoken.
• Good problem solving, administrative and interpersonal skills are a must.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, and ethnic backgrounds.
• Must possess the following strengths: has strong leadership, high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Grow mindset and able to lead multi departments
• Is well versed in working with Property Management System such as Opera, Medallia, Hotsos, as well as other PMS systems and departmental reports.