Customer Service Officer

Summary

The Customer Service Officer ensures that all aspects related to Customers Satisfaction including PO, Deliveries, and Claims are handled properly, correctly and smoothly.

Responsibilities

1. Maintain Good Quality Service to Customers:

• Regular communication with all customers (visit, by phone, sms, social media etc.)
• Handle and process the PO on time, in full and correctly.
• Manage Customer complaints and ensuring all are taken care of, and according to the agreed time frame, close coordination with the Project and Retail Reps., Regional Managers, and the Plants.

2. Monitor Credit Limits and payments of the Customers:

• Monitor and communicate closely the Credit Limits of each customer, remind them on outstanding payments that may cause delivery to suspend due to the CL.
• Coordinate closely with finance on Credit Limits.

3. Manage deliveries properly:

• Coordinate closely with logistics, distribution, warehouse and the plants on the delivery schedule, production schedule, stock availability.
• Immediately communicate with the customers should there be any delays or changes or the deliveries.
• Propose adequate solution for problem solving and discuss with manager.

4. Reporting:

• Provide regular reports required (daily and monthly) on time and accurately.

Key Requirements

1. Bachelors degree (any major)

2. Experience minimum of 2 years in the working field, manufacturing preferred.

3. Proficient in SAP System

4. Analytical skill, Customer oriented, Integrity, Good communication, Able to work in team.

5. Good time management.

6. English is a must.

About Knauf

Knauf – From Family Business to Corporate Family

Founded in 1932, Knauf is one of the world’s leading manufacturers of construction materials for interior design, building insulation, and design ceilings. Knauf plants across the globe produce state-of-the-art drywall systems, plasters, and insulating materials as well as external thermal insulation composite systems. Moreover, paints, flowing screeds and flooring-systems, as well as machines and tools for the application of these products round off our portfolio. The Knauf Group invests substantially each year in the development and modernization of manufacturing plants, and the training and further education of its employees.

Serving Customers Worldwide

The Knauf Group continues to operate as a family business and is present in over 90 countries with over 80 raw materials processing plants and over 300 manufacturing plants on five continents. Knauf systems simplify planning and construction on a global scale, offering comprehensive solutions and quality assurance. In many countries, the name Knauf is synonymous with gypsum. The Group is managed by the general partners Alexander Knauf, Jörg Kampmeyer, and Dr Uwe Knotzer. In 2021, Knauf employed 40,000 employees worldwide and generated sales of 12.6 billion Euros.

Designing the Rooms of Tomorrow

Innovation and the integration of technological innovations are the cornerstones of our business strategy. With high quality products, Knauf continuously sets new standards to make the construction and modernization of buildings better, more efficient, and more sustainable. Coordinated systems impress with their cost-effectiveness, high levels of fire resistance and sound insulation, as well as the highest energy efficiency, and a diverse range of design choices.

High Quality Solutions for all Aspects of Construction

Modern construction must meet complex requirements. Key energy performance management must synergies with ventilation and illumination as well as design. The increasing implementation of technology calls for integral planning processes and new forms of space creation. Accordingly, Knauf offers premium solutions in drywall construction. As a reliable partner, the Knauf Group supports customers with well-founded know-how, and exceptional service – from local housing construction to superlative architecture worldwide.