Claims Executive - Indonesia

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role

We are seeking an experienced Claims Executive with a strong focus on claim process to join our dynamic team. As an Claims Executive you will be working with the Operations team and play a crucial role in claim to make Igloo become the future of insurance.

Job Responsibilities

• Handling all claims with expected performance minimal 150 claims per day within service level agreement.

• Fully responsible for any claim ticket assignment within service level agreement.

• Handling all inquiries (via email) caused by any actions taken in claim process within service level agreement.

• Manage decent communication with each business partner regarding the claim process and result.

• Create report for any claims occurred for each business partner.

• Perform administrative tasks for claim team or any duties assigned.

• Able to use technology platform basis on daily claim operational activities

• Problem solving & Excellence services oriented to handle claim cases on operational activities

• Excellence communication skills among team members as well as crossed functions

• Giving improvement ideas to Claim Lead to ease claim business process

Job Requirements

• Bachelor Degree, Preferable in Industrial Engineering / Management Insurance
• 3-4 years experience in relevant role

• Have basic knowledge of Claim process experiences from General / Health / Life Insurance / Brokerage Company

• Prior experience working in a high-growth environment, ideally with a mix of experience in MNCs and start ups

• Critical thinking skills and growth mindset

• A self-starter with hands-on experience