Project Logistics Customer Excellence Specialist

Kuehne + Nagel is a global leader in logistics and supply chain solutions, committed to driving success for our clients through innovative and efficient transportation and logistics services. As a part of our dynamic team in Surabaya, we are currently seeking a talented and motivated individual to join us as a Project Logistics Customer Excellence Specialist to support shipping export services. Your Role Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality. Your Responsibilities

• To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• To ensure accurate + timely production of relevant documentation (including but not limited to export declarations, customs clearance, MES declarations).
• To prepare spot quotations, data for tender documents + actively participate in commercial support.
• To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
• To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
• To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
• To report incidents + hazards as per the relevant working instructions.
• To build good coordination and communication with customer related all services request and provide the booking accordingly to the liner.

Your Skills and Experiences

• Bachelor degree in any field, having degree in logistics is preferable
• Min. 2 years experience in related field
• Ability to converse fluently in Bahasa Indonesia and English both written and verbal
• Proficient in using shipping software and Microsoft Office applications
• Ability to adapt and learn to utilize new systems
• Strong communication and coordination skills
• Poses knowledge in export process and documentation
• Basic knowledge in customs clearance

About Kuehne+Nagel

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Hera Setyowati

hera.setyowati@kuehne-nagel.