Project Manager (Salesforce)

Our client is a multinational technology company headquartered in Armonk, N.Y., and one of the worlds largest IT companies, with operations in over 170 countries. Our client is known for its hardware and software products, including computers, servers, storage systems, and networking equipment. It also provides consulting, technology and business services, such as cloud computing, data analytics, and artificial intelligence (AI).

• Offers best practice advice and recommendations to clients often extending beyond Salesforce to topics around overall systems architecture and CRM strategy.
• Leads technical requirements gathering or design workshops to derive the envisioned solution along with detailed architecture design and technical specifications.
• Provides Salesforce architecture design expertise in integrating the Salesforce solution to client’s ecosystems.
• Provides Solution Blueprinting, mapping Salesforce features to Business requirements.
• Provides technical governance and risk management during presales and delivery.
• Develops creative solutions that solve our client’s business and technical problems.
• Leads and facilitates project delivery to define business, functional, and technical requirements.
• Capable of defining business processes using CRM & SFDC best practices.
• Develops data integration, data migration, and DevOps deployment strategies.
• Provides coaching and establishes standards for the development team during the implementation phase.
• Prepares Demonstration, and orchestrates Proof of Concepts and benefit realization.
• Manages direct reports and mentors junior team members.
• Engages with clients’ stakeholders to understand their needs, provide meaningful solutions, and build strong relationships to be a trusted partner.
• Performs solution effort sizing and defines delivery plan.

Required Qualifications:

• At least 5 years’ experience delivering Salesforce projects
• Minimum Salesforce certified:
  • Salesforce certified Administrator
  • Sales Cloud Consultant
  • Service Cloud Consultant
  • Platform App Builder
• Proven experience as a Salesforce Solution Architect or in a similar role.
• Deep understanding of Salesforce products ecosystem, including Data Coud, Experience Cloud, Financial Services Cloud, Field Service, etc.
• This role requires a combination of technical expertise, strategic thinking, and strong communication skills, making it essential for the successful deployment and management of Salesforce solutions within an organization.

Certification Requirement (1x Required):

• Salesforce Service Cloud
• Salesforce Administrator
• Salesforce Financial Services Cloud

Industry or Domain Requirement (1x Required):

• Banking
• Telco
• Contact Center