Policy & Procedure (Analyst / Specialist Level)

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku and Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

The Policy & Procedure specialist is responsible for developing and maintaining all policy, procedures, and work instruction documents to reflect the Companys business operating policies and procedures and enable consistent performance and outcomes. This role works with all business units to revise, refine, and/or create the required documentation that is made available within departments, across the company, and occasionally to the regulators.

• Assist users from various departments with the review and update of various types of documentations for new and/or changing business processes, including documenting design processes, flow charts, etc.
• Gather information through research, user interviews, and review of existing documentation
• Perform regular assessments as second line of defense to make sure the policies and procedures are properly implemented, any gaps are promptly identified and mitigated
• Recommend process improvement for better effectiveness and operational efficiency, and/or better risk mitigation
• Responsible to ensure the functional policies and procedures are all in line with one another, and with corporate policies
• Maintain the policy and procedure management system, ensuring proper approval and versioning for each new/updated documents
• Work with internal users in preparing the distribution and socialization of policy and procedure updates

• A minimum of university degree, preferably within the areas of Information Systems, Management, Technical Writing, or similar programs
• Minimum of 2 years experience of relevant technical or business writing work experience in the financial services industry
• Time management/ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Strong ability to:
  • Write clearly, concisely, and accurately
  • Demonstrate initiative and problem-solving skills
  • Comprehend abstract and complex concepts and translate them to concrete and simple documents
• Proficient with Visio, Google Draw, Google Docs, MS Office, or any other tools used in business process mapping and document production