Customer Service (Fluent in English)

ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication. For further information on what makes ATI different, please log on to http://atibusinessgroup.com

Responsibilities:
You will provide helpdesk support to client customers, such as resetting passwords, creating access, and extending card validity for Virtual Credit Cards.

giving the solution for any issue related to the Virtual Credit Card to the client, etc.

You also need to work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors and exercise judgment within defined procedures and practices to determine appropriate action.

To succeed in this role, you should be organized, self-motivated, and empathetic with excellent communication skills.

Qualifications:
Fluent in written and spoken English

Preferably with work experience in Airlines or Travel industries

1+ years experience in Customer service or related position

Excellent analytical skills

Highly appreciated and rewarded for flexible availabilities, including the ability to work shifts that cover days, nights, and public holidays.

Willingness to work at both Central Jakarta and BSD City.