Demo Engineer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Sebagai Teknisi Demo, Anda akan memiliki dampak yang signifikan terhadap kesuksesan Solution Engineering kami dengan berspesialisasi dalam merancang dan mengimplementasikan solusi demo yang kreatif untuk pelanggan kami. Anda adalah seorang pengembang yang mampu membuat skenario yang menantang secara teknis menjadi lancar dengan menggunakan kekuatan penuh platform Salesforce.

Tim Rekayasa Demo mengelola dan memberikan aset demo yang mudah digunakan, fleksibel, andal, dan mudah digunakan yang memungkinkan Insinyur Solusi kami membawa pelanggan kami dalam perjalanan yang dipersonalisasi secara menarik sehingga mereka memahami cara meningkatkan misi mereka di dunia baru yang serba digital ini.

Kami mencari kandidat luar biasa untuk bergabung dengan tim yang dapat mendorong tim mencapai tujuan bersama dan inisiatif yang berpusat pada pelanggan. Jika Anda memiliki keingintahuan intelektual, kemampuan pemecahan masalah dan pengembangan yang baik, serta keyakinan yang teguh bahwa teknologi yang tepat dapat memecahkan masalah apa pun termasuk kelaparan dunia (tidak, tidak, kami bersungguh-sungguh!), maka Anda adalah kandidat yang tepat untuk pekerjaan ini.

Dampak & Tanggung Jawab Anda:

• Mendorong pengembangan demo dari ide menjadi kenyataan di berbagai industri dan lini produk untuk aset demo yang dapat diulang dan demo khusus.

• Bermitra dengan pemangku kepentingan industri dalam organisasi; memimpin pengumpulan persyaratan dan identifikasi prioritas kasus penggunaan berdasarkan permintaan dan peluang pasar.

• Merancang, mendesain, dan membangun demo menyeluruh di semua industri.

• Mengelola siklus hidup pengiriman Anda mulai dari kasus penggunaan, prioritas fitur, pembuatan storyboard, desain aset demo, konfigurasi, validasi QA, komunikasi rilis hingga pemberdayaan SE.

• Memberikan pengetahuan teknis yang mendalam dan konfigurasi dari semua Industry Cloud, Commerce Cloud, Marketing Cloud, dan Pardot untuk para pemangku kepentingan SE global kami.

• Mengelola metodologi pengembangan kami dan memimpin proses QA untuk semua rilis produk baru dan rilis minor untuk tim Pengembangan Solusi.

• Mengelola lingkungan aset demo yang kompleks dengan inovasi serta pemeliharaan terbaru.

• Memberikan dukungan demo khusus untuk penawaran dan peluang strategis.

• Memantau dan menanggapi pertanyaan pemangku kepentingan; memecahkan masalah dengan lingkungan demo dan berkolaborasi dengan tim teknis yang diperlukan untuk menyelesaikannya.

• Membimbing tim dalam praktik terbaik, baik dalam hal teknis maupun fokus bisnis.

• Solusi yang berpusat pada pelanggan dan pola pikir pemikiran desain.

• Mengelola pengiriman ke pemberdayaan SE dengan handoff akhir, catatan rilis, skrip, video, petunjuk dan arahan.

Persyaratan Dasar:

• Minimal 2-5 tahun pengalaman kerja pada platform Salesforce / keterampilan Dev.

• Pengalaman teknis yang mendalam dan pemahaman tentang kemampuan platform Salesforce; Komponen Lightning Web, Flows, Einstein Analytics, Tableau CRM Basics, dll.

• Admin Salesforce bersertifikat, Pembangun Aplikasi Platform Salesforce, Pengembang Platform Salesforce 1 & 2.

• Keterampilan konfigurasi dan pengembangan yang sangat baik, dipasangkan dengan kemampuan untuk mendemonstrasikan solusi melalui penceritaan.

• Kemampuan teknis untuk memahami model data, integrasi sistem, migrasi data, dan cara mengimplementasikan Salesforce.

• Keterampilan manajemen proyek untuk mengatur proyek yang kompleks, dan kemampuan untuk memprioritaskan pekerjaan dalam lingkungan yang serba cepat.

• Pengetahuan yang kuat tentang HTML, CSS, JavaScript, Apex, dan Bahasa Basis Data Salesforce (SOQL, SOSL).

• Pembelajaran dan pengembangan yang berkelanjutan; tetap mengikuti perkembangan siklus rilis produk Salesforce yang serba cepat; mengimplementasikan produk baru ke dalam lingkungan demo kami.

• Diperlukan gelar atau pengalaman relevan yang setara. Pengalaman akan dievaluasi berdasarkan kompetensi inti untuk peran tersebut (misalnya peran kepemimpinan ekstrakurikuler, pengalaman militer, peran sukarelawan, pengalaman kerja, dll.)

Baik untuk dimiliki:

• Pengalaman sebagai insinyur solusi atau insinyur demo.

• Arsitek Aplikasi Salesforce bersertifikat, Arsitek Sistem, Konsultan Cloud Salesforce Marketing, pengalaman bekerja di Heroku
  

As the Demo Engineer you will have a significant impact on our Solution Engineering’s success by specialising in designing and implementing creative demo solutions for our customers. You are a developer who thrives on making a technically challenging scenarios seamlessly possible using the full power of the Salesforce platform.

The Demo Engineering team manages and delivers simple-to-use, flexible, reliable and user-friendly demonstration assets that enable our Solution Engineers to take our customers on engaging personalized journeys so they understand how to scale their missions in this new all digital world.

Were looking for exceptional candidates to join the team who can drive the team towards common goals and customer centric initiatives. If you possess intellectual curiosity, great problem solving & development skills, along with an unwavering belief that the right technology can solve any problem including world hunger (no really, we mean it!) then you are the ideal candidate for the job.

Your Impact & Responsibilities:

• Drive demo development from idea to reality across multiple industries and product lines for repeatable demo assets and custom demos.

• Partner with industry stakeholders within the organization; lead requirements gathering and identification of use case priorities based on demand and market opportunity.

• Architect, design, and build end-to-end demos in all industries.

• Project manage your delivery lifecycle from use case, feature prioritization, storyboarding, demo asset design, configuration, QA validation, release communication to SE enablement.

• Provide deep technical knowledge and configuration of all Industry Clouds, Commerce Cloud, Marketing Cloud and Pardot for our global SE stakeholders.

• Manage our development methodology and lead QA processes for all new product releases and minor releases for the Solution Development team.

• Manage complex demo asset environments with the latest innovation as well as maintenance.

• Deliver custom demo support on strategic deals and opportunities.

• Monitor and respond to stakeholder questions; troubleshoot issues with the demo environments and collaborate with technical teams as needed to resolve them.

• Mentor the team on best practices both technical and business focus.

• Customer Centric solutions and design thinking mind set.

• Manage delivery to SE enablement with final handoffs, release notes, scripts, videos, how-tos and directions.
  

Basic Requirements:

• Minimum of 2-5 years work experience on Salesforce platform/ Dev skills.

• Deep technical experience and understanding of the capabilities of the Salesforce platform; Lightning Web Components, Flows, Einstein Analytics, Tableau CRM Basics, etc.

• Certified Salesforce Admin, Salesforce Platform App Builder, Salesforce Platform Developer 1 & 2.

• Excellent configuration and development skills, paired with ability to demonstrate solutions through storytelling.

• Technical aptitude to understand data models, system integration, data migration, and how to implement Salesforce.

• Project management skills to orchestrate complex projects, and ability to prioritize work in a fast paced environment.

• A strong working knowledge of HTML, CSS, JavaScript, Apex and Salesforce Database Languages (SOQL, SOSL).

• Continual learning and development; stay up-to-date on the fast paced Salesforce product release cycles; implement new products into our demo environments.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  

Good to have:

• Experience as a solution engineer or demo engineer.

• Certified Salesforce Application Architect, System Architect, Salesforce Marketing Cloud Consultant, experience working on Heroku

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . 

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