Customer Service Trainer
Info Terbaru Seputar Pekerjaan dari Perusahaan ATI Business Group sebagai posisi Customer Service Trainer. Jika Lowongan Kerja Sales di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID
Setiap pekerjaan mungkn tidak lah mudah untuk di lamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari ATI Business Group sebagai posisi Customer Service Trainer dibawah ini sesuai dengan Kualifikasi anda.
You will work as part of business improvement to help maintain service quality to the clients and enhance our resources skills ...
ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.
We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication. For further information on what makes ATI different, please log on to http://atibusinessgroup.com
Role of Purpose
You will work as part of business & improvement to help maintain service quality to the clients and enhance our resources skills. You will prepare, conduct Customer Service training and create the necessary process notes required for the training. For this role, we expect a person who masters our products inside and out to advise and find the best possible explanations and respond promptly to inquiries. A high level of communication skills is essential as you will deliver this skill to your trainees so they can handle complaints, ensure customer satisfaction, and provide professional customer support.
Responsibilities:
Conduct Customer Service training for existing members or new members
Ensure the quality & effectiveness of each given training, design effective training programs
Support and mentor trainees to achieve best performance as per client expectation
Maintain & upskill knowledge, systems, and skills in a scope of work
Create syllabus, process notes/ modules related to Customer Service, and keep it updated
Work side by side with Operations to capture and documented new products and the processes from existing and new clients
Manage training schedule and training requests for Customer Service
Develop a schedule to assess the training needs
Be responsible for trainee’s attendance record
Respond and analyze to Training Request received from Operations
Create a Training Evaluation Form at the end of the training for training assessment and results
Support Operations on doing production when needed
Submit production tracker and schedule report to the leader
Share the progress of current training periodically with the leader
Requirements:
Have Bachelor’s Degree in Education, Business, Human Resources, Tourism, Marketing Communications, or a related field
Certification from the training association is a plus
Have at least 2 to h years of professional experience in customer service/customer facing/
frontliner/call center
Proven experience in handling complaints, problem-solving, and handling customers via phone or frontliner
Have the ability to prioritize and manage multiple tasks with strong analysis skill
Have strong written and verbal communication skills in English & Bahasa
Be able to explain training materials effectively and assist trainees
Demonstrate a high level of attention to detail, and problem solving
Tech-savvy, able to operate MS Word, Excel, PowerPoint, and instructional software
Have knowledge of GDS systems/travel is preferred
Informasi Tambahan :
- Perusahaan : ATI Business Group
- Posisi : Customer Service Trainer
- Lokasi : Jakarta
- Negara : ID
Cara Mengirimkan Lamaran :
Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Service Trainer di kota Jakarta diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Customer Service Trainer, pada bulan ini 2024 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.
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Tanggal Tayang : 05-04-2024
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