Time-sensitive Trending Content Operations - Indonesia (Shifting)

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikToks purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. Thats how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Trust & Safety teams commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Please note that the work requires shifting, which includes weekends and public holidays.

What will I be doing?
1. Responsible for improving core Prod ops metrics in regional markets, including but not limited to search growth, content expansion, and user experience.
2. Expand regional candidate pool with time-sensitive queries and core verticals in the target market, responsible for putting hot/fresh queries, including but not limited to news/events/verticals that meet product demand.
3. Monitor regional search data, evaluate the quality and effectiveness of online recommendations, understand search needs and preferences based on metric fluctuation, and provide localized analysis and suggestions for the product ops team to optimize strategies.
4. Manage regional user feedback for search recommendations, take actions, and record cases for periodical analysis to improve user experience accordingly.
5. Work closely & flexibly with data delivery teams and cross-functional stakeholders to achieve regional targets together.
6. Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
7. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
8. Your resilience and commitment to self-care to manage the emotional demands of the role.
Qualifications

What should I bring with me:
1. Bachelor degree or above, preferably in Journalism or data/content/culture-related majors.
2. Minimum of 2 years of relevant experience in the tech industry, including but not limited to content, operations, news, search, or related areas.
3. Fluent in Bahasa Indonesia and English and profound understanding of market culture/user/media content.
4. Candidate with background in data analysis, communication skills, and project management experience will be highly favored.
5. Experience in working with multiple stakeholders and collaborating across business units.
6. Familiar with search engines and social media platforms, including but not limited to TikTok, Twitter, Instagram, Youtube, etc.
7. Team player, goal-oriented, ready to embrace change and challenges, able to work in a global team efficiently.
8. Willing to work on shifts, which includes weekends and public holidays.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employees journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.