Workspace Service Manager

Job Title

Workspace Service Manager

Job Description Summary

The purpose of the Workspace Service Team Leader role is to oversee and coordinate the effective management of facilities to ensure the safety, security, and productivity of our clients employees. This involves leading a team to maintain and enhance the physical environment, manage resources efficiently, and implement best practices in facilities management. The role encompasses empowering and guiding the Workspace Service team members, fostering a culture of high performance, and aligning efforts to achieve collective goals

Job Description

About the Role:

• Demand management – build strong relationships and manage activities that support Central teams and External stakeholders i.e IT services, HR, Travel team, Real estate services, Global Security & Workspace Experience Team

• Manage compliance relating to Workspace services

• Delivery of first-class Workspace Services

• Engage key stakeholders and understand local business leaders’ expectations through regular check in meetings

• Handling of Helpdesk tickets in a timely manner

• Manage hubs, remote office support as well as coworking offices and requirements for Working from Home business teams aligning with guidelines. This includes site visits to ensure Workspace Service team visibility is maintained.

About You:

• Degree educated – either Facilities Management, Building Services or business orientated

• Proven relevant experience if no formal higher education

• Familiarity with contemporary Workspace concepts and challenges.

• Knowledge of Facilities Management processes and industry best practices

• Understanding of relevant Health & Safety legislation within the FM industry

• Proficiency in supply chain management principles

• Proficiency in conducting monthly reporting on service delivery, compliance, and workspace activities

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

Were committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

Thats why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.