CRM Executive/Senior Executive - Indonesia

Take your career to the next level in the luxury beauty and fragrance industry. Join Parfums Christian Dior and become part of a prestigious global brand. As part of the LVMH family, you’ll have the opportunity to showcase your talent and contribute to our dedication to excellence.

Parfums Christian Dior

Parfums Christian Dior embodies the unique spirit of the founding "couturier-perfumer" with a focus on excellence, creativity, and expertise. Our open and highly focused collective thrives on creativity, passion, and a rich heritage, constantly reinventing the Dior style through revolutionary perfumes, daring makeup, and innovative skincare. We are more than a luxury fashion beauty House; we are Designers of Dreams, creating transformative experiences that go beyond the ordinary. At Parfums Christian Dior, every individual contributes to shaping the unparalleled world of beauty, where dreams become reality, and creativity knows no bounds.

Founded in 1946, the House of Dior, under the visionary Christian Dior, revolutionised ladies style with the iconic New Look in 1947. This timeless innovation extended to fragrance with Miss Dior, marking the beginning of a brand that pioneered the concept of global beauty. Today, the legacy is upheld by dedicated leaders like Francis Kurkdjian and Peter Philips, continuing Christian Diors perfectionism. Our worldwide renown is complemented by captivating muses such as Charlize Theron, Natalie Portman, and Robert Pattinson, making every creation a testament to the enduring allure of Parfums Christian Dior.

YOUR IMPACT _________

This role is vital to the overall marketing team, assisting in various marketing campaigns and implementing CRM initiatives. The overall goal is to contribute to the achievement of marketing goals.

YOUR MISSION _________

CRM MANAGEMENT

1. DATA ANALYSIS & MONITORING

• Track & report CRM KPIs monthly to the Marketing Manager.
• Supporting the sales/training team and store managers in being aware of their performance and taking action to achieve CRM goals.
• Support the Marketing Manager in analyzing and developing new tactical mechanisms (e.g., Recruitment campaigns, repurchase campaigns) or CRM program improvements to achieve CRM goals.
• Work with the Retail Team to ensure the proper rollout of the Dior Satisfaction Meter to all stores.

2. DATABASE MANAGEMENT

• Work with Beauty Consultants and Retail team to ensure proper update of client information.
• Ensure proper client migration (POS assignment, BC assignment) should any changes, such as store closure, store opening, or transfer of BCs, occur.

3. CLIENT ENGAGEMENT EVENTS

• Execute instore client events to drive retention and increase overall client average spend.
• Initiate and run client events, which can help to enhance clients’ overall brand love.
• Work with the product marketing team to communicate events that support the overall product campaign objective (e.g., recruit existing non-skin clients for skincare).
• Ensure proper handling of customer complaints and service recovery.

PRODUCT MANAGEMENT

1. PRODUCT REGISTRATION

• Work closely with the regulatory team to ensure products can be launched on time. (Measures: Brand’s Onshelf date) Focusing on the Fragrance and Skincare category.
• Work closely with SG supply chain to request necessary documents such as COA for importation.

2. MONTHLY TRACKING MANAGEMENT

• Compile order submissions from all divisions and ensure the orders are calculated accordingly to meet the needs.
• Tracking shipment to Indo, alert WH of any urgent shipment.
• Work closely with the retail team to ensure products are listed in key retailer’s assortment promptly (measures: Retailer’s Onshelf date)
• Work closely with the merchandising team to ensure planograms are fully optimized and carrying the right assortment for each door
• Prepare Novelties calendar, allocation to each door, and track each SKU by initiative
• Assist the marketing manager in generating the required data for regular and ad-hoc reporting purposes.

3. SAMPLING & GIFTS MANAGEMENT

• Oversee, implement, and track gifting and samples (gift and samples), including forecasting and proper store allocation.

WHO YOU ARE _________

Core Skill Requirement

• Strong verbal & written communication skills and interpersonal skills
• Proficient in English (business level)
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office 365 (Excel, Powerpoint, Word, Outlook)
• Min 2 years Experienced in CRM/Marketing is preferred
• Strong analytical and problem-solving skills
• Hands on experience with CRM software/ system is preferred.
• Prior internships in luxury brands industry are preferred.

Core Trait/Behavior Requirement

• • Strong attention to detail and ability to meet strict deadlines
  • Excellent time management and outstanding multitasking abilities
  • Can adapt and learn quickly
  • Team player

Join us
Be part of the legacy of LVMH and Christian Dior, and join us in shaping the future of beauty and fragrance.

https://www.lvmh.com/houses/perfumes-cosmetics/parfums-christian-dior/

Parfums Christian Dior is an equal opportunity employer, embracing diversity and encouraging candidates from all backgrounds to apply.