Project Logistics Customer Excellence Supervisor

Are you passionate about delivering exceptional customer experiences in the dynamic world of freight forwarding? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you! Your Role Your primary objective will be to lead a team of specialists for more than one account, ensuring a high level of customer excellence through the organizing + supervising of all orders. You will also identify + execute opportunities to increase revenue. Your Responsibilities

• To ensure the highest levels of productivity are evident + maintained, while identifying tasks for centralization + automation, working with key stakeholders to transition such tasks.
• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• To ensure that all team members are skilled + training industry knowledge, customer care, processes + systems.
• To identify opportunities to grow business within the customer portfolios, then work with key stakeholders to prepare + execute development + growth plans.
• To ensure the timely completion of all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
• To act as the escalation point for appropriate corrective actions to prevent a re-occurrence of customer complaints.
• To report incidents + hazards as per the relevant working instructions.
• To monitor operational performance of all suppliers (including HSE compliance) + implement corrective or preventative actions + escalate to management if required.

Your Skills and Experiences

• Bachelor’s degree or equivalent experience preferred.
• Min. 3 years experience in related field and role
• Proven leadership abilities with a focus on motivating and developing team members.
• Excellent communication, analytical and problem-solving skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in relevant software and systems.
• Ability to converse fluently in Bahasa Indonesia and English.

About Kuehne+Nagel

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Hera Setyowati

hera.setyowati@kuehne-nagel.