Customer Success Specialist

At ANZ Migrate, we are dedicated to helping people achieve their dreams of starting a new life in Australia or New Zealand. As a leading migration services company, we are seeking a passionate and talented individual to join our team as a Senior Customer Success Manager. This is an exciting opportunity to make a real difference in peoples lives by providing exceptional support and guidance throughout their immigration journey.

The ideal candidate is a natural problem solver with a genuine commitment to delivering outstanding customer service. You will build strong relationships with our clients, serving as their trusted adviser and mentor throughout the complex migration process. Your excellent communication skills, both verbal and written, will enable you to effectively convey information, explain solutions, and provide reassurance to clients during what can be a stressful and emotional time.

As a Senior Customer Success Manager, you will be responsible for managing multiple client cases simultaneously, requiring strong organisational and time management abilities. You will need to be comfortable working across various systems and applications, analysing and resolving customer service issues, and adapting to the unique needs of each individual client.

We are looking for someone who can thrive in a fast-paced, customer-focused environment and who shares our passion for helping others. If you have a track record of delivering exceptional customer service and are eager to apply your skills to the meaningful work of supporting migration clients, then this could be the perfect role for you.

Join our team and help us continue to make a positive difference in the lives of those seeking to start a new chapter in Australia or New Zealand.

Requirements

• Must be fluent in English with excellent verbal and written communication skills
• Experience supporting customers via phone, e-mail, chat, and/or in person
• Genuine passion for customer service and ownership of the customer experience, including comprehensive issue resolution
• Able to effectively tailor communication and style to diverse audiences
• Handle own workload and work independently in a dynamic, constantly changing environment
• Grows with a team where expertise is shared and feedback is encouraged
• Effective time management, including the ability to multi-task, organise, and prioritise
• Able to research and grasp complex information while communicating with customers
• Aptitude for acquiring skills in customer success and an eagerness to learn and take on new challenges
• Prior experience in migration services is not required, but a strong background in customer service is essential

Description

At ANZ Migrate, we hold our Senior Customer Success Managers to the same high standards that our clients expect from us. In this role, you will serve as the face of our company, representing our values and commitment to excellence in every interaction with our customers.

As a Senior Customer Success Manager, you will play a crucial role in supporting our clients through every stage of their migration journey to Australia and New Zealand. You will be their primary point of contact, serving as a friendly and reassuring presence during what can be a complex and emotional process.

We will rely on you to be an attentive listener, taking the time to understand each clients unique needs, concerns, and aspirations. Your exceptional communication skills, both verbal and written, will enable you to provide clear, accurate, and empathetic guidance to our clients, ensuring they feel supported and informed throughout their journey.

Your creativity, problem-solving abilities, and passion for customer service will be invaluable in finding solutions to any challenges that may arise, and in going above and beyond to exceed our clients expectations. You will be the embodiment of our commitment to providing not just a service, but a truly personalised and supportive experience.

At ANZ Migrate, we believe that our success is built on the strength of our people. We are committed to providing a healthy work-life balance for all our employees. We respect your personal time and do not expect you to work beyond normal business hours. In the rare event that an exceptional situation requires additional work, you will be fairly compensated for any extra hours put in.

As a Senior Customer Success Manager, you will be a key member of our team, demonstrating to our clients that behind our exceptional services are dedicated, skilled, and compassionate professionals who are committed to helping them achieve their dreams of a new life in Australia or New Zealand.

Additional Requirements

• This is a remote work-from-home position, and a laptop will be provided upon successful completion of the initial training.
• You do not need to be in Jakarta but must be able to travel to Jakarta for training and meetings if required.
• A reliable internet connection is essential to effectively perform this role and communicate with clients and team members
• Work hours are strictly maintained between 8:00 a.m. and 6:00 p.m. Monday to Friday to ensure a healthy work-life balance
• We respect your personal time and do not expect you to work beyond the normal hours unless there is an emergency situation
• In the rare event that you are required to work additional hours due to an emergency, you will be compensated at overtime rates
• Successful completion of initial training is mandatory

Whats next ?

If you are passionate about making a difference in peoples lives and have a strong track record in delivering exceptional customer service, we would love to hear from you. To apply for this exciting opportunity, please submit your CV and a brief letter outlining your relevant experience and why you believe you would be a great fit for the role of Senior Customer Success Manager at ANZ Migrate.

We will be conducting face-to-face interviews for shortlisted candidates between Monday, May 13th, and Friday, May 17th. Please ensure that you provide details of your availability during this period in your application. We are committed to a swift hiring process and are seeking candidates who can start as soon as possible to join our dynamic and supportive team.

Dont miss this chance to be part of a company that values work-life balance, invests in its employees, and is dedicated to helping people achieve their dreams of starting a new life in Australia or New Zealand. Apply now and take the first step towards an enriching and fulfilling career with ANZ Migrate!

Job Type: Full-time

Pay: Up to Rp18,000,000 per month

Application Question(s):

• Do you have a reliable internet connection for this work from home role ?

Language:

• English at a high level of fluency (Required)

Application Deadline: 05/15/2024
Expected Start Date: 06/03/2024