Sales Quality Assurance Executive

Document Review and Preparation

• Assure complete and accurate processing of documents pertaining to sales.
• Review any paperwork discrepancies or deficiencies with the Sales Executive, Sales QA Team Leader and/or the Sales Manager.
• If needed, obtain information from customer to properly complete sales forms.

Sales Closing Administration

• Address customer questions and concerns.
• Review details of contracts with customers.
• Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
• If applicable, collect funds required for sale.
• When needed, effectively use sales techniques to encourage customers to complete the sale transaction.
• Finalize sales contracts and completes the sales closing process.

Post-Closing Activities

• Monitor contract processing to ensure completion of the sales contract.
• Contact new owners via phone to answer questions, address concerns, and ensure new owner is comfortable with purchase.
• Respond to and monitor the resolution of customer and owner inquiries in a timely manner with accurate information.
• When needed, effectively use sales techniques to discourage new owners from rescinding the sales contract.
• Leverage resources for providing service to guests and owners (e.g., Vacation Ownership Advisors) in an effective manner.
• Fulfil requests from owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures.

Other

• Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).
• Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
• Demonstrate total understanding of the culture and processes of the organization.
• Improve sales closing and sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager, Sales QA Team Leader, Coaches, Guests, Owners).
• Participate in formal training sessions offered by management team.
• Assist in the development and mentoring of other Quality Assurance Executives as requested.
• Maintain computer systems knowledge (Outlook, Word and Excel, MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
• Work with all colleagues as a team, supporting the needs within that team and those of the business at all times.
• Perform all tasks in a timely manner ensuring all deadlines are met.

Perform other reasonable duty or function that may be assigned by management

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