Customer Engagement Specialist (Jakarta)

Summary 4! The 4 essential elements that shape our culture: Inspired. Curious. Unbossed. Integrity. Our mission is to discover new ways to improve and extend peoples’ lives. Your passion to build, execute business plans to meet the sales goals, develop effective professional business relationships with Healthcare Professionals will help the world understand what these medicines do, why they matter and how Novartis is striving to reimagine medicine. As a Customer Engagement Specialist, you will be responsible for establishing and implementing a sales/business plan for a designated client base or implementation of a specific sales program to effectively support the patient journey and properly position Novartis and its brands. The CES is the Single Point of Contact (SPOC) with the country´s HCPs and Medical Experts (MEs), and will deliver customized, sustainable, impactful, science based, strategic solutions that respond to their needs. The role encourages the candidate to co-create (in partnership with Strategy and Medical Leads, Cell Leads and Access team) educational programs and projects for relevant stakeholders, always within our local regulatory and legal framework. About the Role

Your Responsibilities:

Your responsibilities include, but not limited to:

• Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals.
• Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.
• Establish and develop long-term relationships with key customers. Acquire a thorough understanding of key customer needs and requirements. Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
• Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.
• Prepare and negotiate contracts and guide initiatives that the company launches to target particular account.
• Analyze market situation including competitive intelligence activities on key accounts & key competitors.
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans.
• Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system. Responsible for establishing and implementing a sales/business plan for a designated client base.

Minimum requirements

What you’ll bring to the role:

• Degree in Life Sciences, Pharmacy, Biomedical or other related discipline.
• Sales in Healthcare / Pharma / related business
• Experience managing Oncology
• Established Network to target Customer Group
• Able to understand changing dynamics of Pharmaceutical industry
• Proficient and fluent in English (spoken and written), with good interpersonal and communication skills.
• Digital & Technology Savvy

Why Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Division International Business Unit Pharmaceuticals Location Indonesia Site Jakarta Company / Legal Entity ID03 (FCRS = ID003) PT Novartis Indonesia Functional Area Sales Job Type Full time Employment Type Regular Shift Work No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.