Marketing Specialist (Mandarin Speaker)

Responsibilities:

• Bilingual Live Chat Management: Conduct live chat interactions proficiently in both English and Mandarin, ensuring efficient and professional communication.
• Lead Form Oversight: Oversee lead form processes, ensuring accuracy in submissions and effective follow-up.
• Email Campaigns: Create initial reach-out emails in both languages to engage prospective clients, highlighting the firms services and benefits.
• Client Database Management: Validate and research client database information, including company details, size, industry, and contact information.
• Arrange and coordinate meetings for the team, managing schedules and communications effectively.
• Update and maintain client data in the CRM system with accuracy and efficiency. Assist in the development of proposals, providing necessary data and insights to support the team’s efforts.
• Tech Proficiency: Utilise advanced technology and software for CRM, data analysis, and marketing. Data Management & Reporting: Keep detailed records of client interactions, analyse data, and prepare insightful reports.
• Customer Service Excellence: Maintain excellence in customer service, ensuring cultural sensitivity and linguistic accuracy in all interactions.

Requirements:

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Professional fluency in Mandarin and English.
• Experience in a customer service or marketing role, with a strong focus on technology and database management.
• Proficient in CRM software, Google Workspace, live chat apps and customer service best practices.
• Exceptional multitasking, time management, and organisational skills.
• Detail-oriented with robust problem-solving abilities. Ability to work both independently and collaboratively.

Jenis Pekerjaan: Penuh Waktu

Gaji: Rp7.000.000 - Rp10.000.000 per bulan

Pengalaman:

• Marketing: 3 tahun (Diutamakan)

Bahasa:

• Mandarin (Diwajibkan)

Ability to Commute:

• Jakarta (Diutamakan)