Operations Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 10-year-old company reached unicorn status in 2018, is well funded by prominent VCs, and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion for serving local communities, empowering SMEs and our driver partners, Execution, and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have the ambition to build an international brand by establishing an even more global presence.
Your impact wont end there; youll also boost Lalamoves market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives. You are the one who will directly empower our driver-partners and ensure their long-term economic viability.
Think you are up for it? Apply now and join us as #OneLalamove!
THE RECRUITMENT PROCESS WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED What youll do:

• Initiate some driver activation campaigns to increase active driver supply (regular driver communications, mission & incentives, surcharge, etc)
• Monitor daily, weekly, and monthly orders responded to and fulfilled by drivers
• Plan a strategy to maintain great fulfillment for specific corp clients
• Collaborate with other stakeholders to ensure we have more supply in certain areas

What youll need:

• At least 2 years of experience from an Operations/ Logistic background, preferably from a Startup Company
• Ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Ability to champion new processes from plan to close
• Creative to create attractive communication materials for drivers
• Experience and familiar with Microsoft Excel/ Spreadsheets, and PowerPoint
• Strong verbal and written communication skills with fluent proficiency in written and spoken English