Camp Ranger & Wellness Healer

Ubud, Bali, IDN
• Other
• Full Time

Overview:

The The Auriga Wellness Camp ranger is responsible to provide information and support as to all the recreational facilities such as the Armory and all the Camp Activities. Provide assistance in using the different workout equipment at the Armory. Ensure the cleanliness in the entire assigned Camp Ranger areas.

Associates will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotels policies and procedures, ensuring that a high level of service is maintained. In the event that the Workout or any facilities in the Armory become busy, offer assistance and give assistance as required.

• • Ensure to check guest profile before guest arrives.
  • Pre-register designated guests and prepare registration card and keys
  • Provide check-in and update in system based on registration card information and filed or documentation.
  • To ensure the privacy of the guest when requested by placing the guest on DND and incognito status
  • All the departmental documents shall be filed accordingly; Morning call list, daily telephone call sheet, telex or fax list
  • Welcome and acknowledge all guests according to company Service Standards
  • Ensure every guest receives a fond farewell.
  • Thank guests with genuine appreciation.
  • To handle all internal and external calls in and out of the tent in a courteous and efficient manner.
  • Answer, record, and process all guests calls, messages, requests, questions, or concerns.
  • Handle guest complaints by following the procedures and ensuring guest satisfaction.
  • Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up within appropriate time frame to ensure completion and guest satisfaction.
  • Accept and record departure information.
  • Read log book (Camps Post and Auriga Wellness.)
  • Record any changing or update of Auriga Wellness booking
  • Prepare and review written documents accurately and completely.
  • Anticipate and address guests service needs.
  • Respond to guests requests by planning or identifying appropriate providers.
  • Performs concierge services such as arranging transportation, airline reservations and changes, lost luggage, art sales or any special guest request.
  • Respond to requests from guests and colleagues enquiries in a timely and customer-focused manner and follow up to ensure satisfaction.
  • Route callers to requested guest or tent personnel/department.
  • Try to avoid placing calls on "hold" but if you do have to only do so after agreement has been sort from caller.
  • Take, record, and relay messages accurately, completely, and legibly. Offer and connect caller to voice mail when appropriate.
  • Take, record, placed in micros, and order In Tent Dining (I.T.D) to Food & Beverage Department (see SOP Taking order I.T.D)
  • Assist in emergency situations as central communication center for all tents.
  • Promote packages, promotions, and up-sell whenever possible.
  • Communicate VIP and Repeat Guest arrivals to designated Culturist for escort and delivery of amenities.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests)
  • Advise guests of any messages, mail, faxes, etc., received for them.
  • Assist guests in locating and retrieving lost luggage.
  • Develop and maintain positive working relationships with others.
  • Speak with others using clear and professional language.
  • Listen and respond appropriately to the concerns of other
  • Contact and follow up appropriate individual or department requests.
  • Maintain the condition of the Camps Post by keeping desk, equipment and supplies and entry neat, cleanliness and organized.
  • Report accidents, injuries and unsafe work conditions to Leader in charge.
  • Comply with quality assurance expectations and standards. Stand, sit and walk for an extended period or for an entire work shift.
  • Successful completion of the training/certification process.
  • Assist others as required to reach common goals.
    • Must be friendly, courteous, served-oriented, and flexible and enjoy working with people.
    • Excellent organizational and interpersonal skills.
    • Positive can-do attitude and ability to understand guest inquiries and create unique and individual experiences.
    • Ability to focus attention on guest needs, remaining calm and courteous.
    • Ability to promote positive relations with all individuals who approach the door.
    • Ability to think clearly, quickly, maintain concentration and make concise decisions.
    • Excellent judgment, attention to detail and ability to handle confidential information.
    • Ability to handle priorities.
    • Must have excellent verbal and ability to communicate effectively with individuals at all organizational levels.
    • Ability to perform job functions with minimal supervision.
    • Ability to work cohesively with other departments and associates as part of a team.
    • Ability to be flexible as the job changes and be able to work flexible hours, including weekends, holidays, and evenings if necessary.
    • Must have a professional image and personality exuding confidence and leadership skills.
    • Be always an ambassador to The Capella Ubud, in and outside of ones workplace.
    • Ability to be a clear thinker in pressure situations and exercise good judgment.
    • Ability to learn new applications.
    
    

    Operational Learning

    • Maintain complete knowledge and understanding of :
    • All tent departmental policies and procedures
    • All preferences of guest profile
    • All tent features/services, hours of operations.
    • All tent restaurant food concepts, menu price range, dress code and ambiance
    • All tent types, numbers/names, layout appointments, amenities, and locations.
    • All tent rates, special packages, and promotions
    • Assist in all Auriga Wellness booking, change and cancellation appoitment
    • Provide details description and promote of Auriga Wellness treatment, packages, facility features and hour operation. Assist in all Auriga Wellness booking, change and cancellation appoitment
    • Provide details description and promote of Auriga Wellness treatment, packages, facility features and hour operation.Assist in all Auriga Wellness booking, change and cancellation appoitment
    • Provide details description and promote of Auriga Wellness treatment, packages, facility features and hour operation
    • Expected Arrivals/departures.
    • Local events, attractions, holiday schedules
    • Dining and Entertainment venues
    • All certified vendors information: activities, prices, schedules, penalty policies, etc.
    • Local cultural heritage.
    • Be responsible security of department guest information.
    • Familiar with Opera system and functions
    • Familiar with Micros system and placing order true the system
    • Familiar with IRD menus and promotions
    • Be responsible for department keys and passwords.
    • Access all functions of computer systems according to established procedures and standards.
    • Answer department telephone within 3 rings, using proper telephone etiquette.
    • Provide callers with accurate information on tent facilities, services, and Local amenities.
    • Accommodate and expedite all telephone and radio requests in a congenial manner.
    • Collect guest preferences for all guests that have not already been collected by reservation and from the pre-calls from the Camps Post

TALENT PROFILE

Qualification

Minimum diploma or bachelors degree in preferably Hotel Management/Front Office

Work Experience

Technical Skills

o Experiences in similar role in luxury hotels/resorts.

o Minimum of 2 years experience working in a supervisory capacity.

o Possess a good command of the English language and the ability to communicate with guests clearly and pleasantly, both in person and by telephone.

o Ability to provide legible communication.

o Ability to compute basic mathematical calculations.

o Knowledge of computers.

o Knowledge of the Locality, its attractions, services, suppliers, and vendors.

o Fluency in a second language is essential.