Director of Spa & Wellness

Duties and Responsibilities

Vision and Values

As Spa & Wellness Director, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

As Spa & Wellness Director, I will ensure that each wellness offering in my area, be it for host or guest reaches its fullest potential.

Wellness

I will fully embrace and safeguard the wellness philosophy, concepts, programs, and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness initiatives will be adopted and implemented throughout my department and its strategic planning and development.

I will safeguard the pillars of Wellness and make sure that all these brand initiatives are fully embraced, adopted, and implemented within the property.

Sustainability

Sustainability is at the core of everything we do at Six Senses. As Spa & Wellness Director, I will ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic, social responsibility and all other practices documented in the Sustainability Guidelines are followed in my department and to maintain a harmonious and sensitive approach to our environment and cultural surroundings. I will follow the Sustainability Guidelines as they relate to my department and set goals to improve my department’s performance.

Out of the Ordinary

I will deliver Out of Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonize with our brand values create an appetite towards innovation and raise the bar. I will combine quirky, elements of surprise and original experiences and take any regular moment and craft it into a beautiful memory.

Operational Ownership

In this role, I will assume full responsibility for the efficient operation of my area spas and wellness properties when applicable to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the General Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, and quality/standards and develop concepts consistent with brand identity.

I will work collaboratively with the General Manager and Corporate Operations Director to correlate product standards and ensure that the brand provides a systematic culture that delivers excellent guest service results as measured by the brand, independent guest satisfaction company, and social media vehicles in an effort to deliver on our promise to our guests and stakeholders.

My scope of work includes:

Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.

• Focus on the rejuvenation of my area spas, wellness, and fitness locations.
• Wellness offerings, Spa treatments, exercise classes and fitness facilities and equipment will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practice.
• Assess and review Wellness amenities, services, products, and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in all areas of the property and our rigorous adherence to LQA standards.
• Led a team of engaged and experienced hosts to provide the Six Senses with exceptional standards of operation and service.
• Assume full responsibility for the efficient and effective implementation of Wellness throughout my allocated area, working side by side with the Director of Wellness and Spa Managers, especially on the offerings in the Spa, Wellness, and Fitness facilities to provide exceptional products and service within brand operating standards.
• When based in a property, arrange and conduct workshops and lectures for both hosts and guests on relevant health and wellness topics.
• Implement, review, and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, and product and service standards.
• Develop the annual marketing plan and implementation of tactics across publicity, sales, CRM, and promotional initiatives to drive sales for products, programs, and treatments.
• Develop a marketing plan designed to promote the spa and wellness offerings to the guests before and during their stay including all the necessary departments to share wellness lead generation and achieve sales goals.
• Oversee and guide spas in the area to ensure the Visiting Experts calendar is in place to develop spa packages and programs and to adapt the spa menu aligning it with company updates, local market, and guests’ requirements.
• Ensure that spas have spa websites updated
• Monitor and compile accurate sales and marketing statistics and revenue records for my area..
• A high standard of personal appearance, grooming, and hygiene, plus comprehensive knowledge of safety, security, and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
• Ensure that all activities within my department are carried out ethically, honestly, and within the parameters of local law.
• Revise and control that my area’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability while taking into consideration the preservation of required standards with every decision made.
• Prepare and submit legally required and confidential documentation related to my area.
• Attend or conduct the designated meetings and briefings as instructed by the General Manager or Corporate Director of Operations, with a two-way flow of pertinent information and communications.
• Perform any additional duties given by the General Manager.

People Management

As Spa & Wellness Director, I am responsible for the management, performance and development of all hosts within my area through the provision of direction, encouragement, enthusiasm, discipline, performance evaluation and counselling to build a loyal, productive and effective team.

Recruitment of the right people is intrinsic to delivering the Six Senses standard of service. I will work closely with Home Office in identifying potential internal and external candidates

I will identify high potential talent for development in my area and ensure that there are Individual Development Plans that are well executed.

I will always behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines, and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

Responsible Business

All activities will be carried out ethically, honestly and within the parameters of local law. I will ensure a safe and secure environment for guests, hosts and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. I will maintain relations with outside contacts and drive host involvement in community organizations, activities and businesses.

Accountability

I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the company’s prominent position within the market. I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit. I also have the ability to engage in a wide array of high-profile business and social community activities.

Skills and Experience

To execute the position of Spa & Wellness Director, I have the required qualifications ideally in Wellness/Hotel Management, technical skills and at least five years’ experience in a similar or greater role in luxury wellness, spas and fitness facilities with proven results. I have graduated from a Wellness or Hotel Management program and have studied anatomy and physiology, massage therapy, beauty therapy at either NVQ, ITEC or CIDESCO.

Technology skills include advanced MS Office, Spa Management systems and Outlook platforms, plus I have an excellent command of written and spoken English with some knowledge of the local language and customs.

I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences. It’s a story unlike any other. Out of the ordinary, one could say.

A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin...

Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.