Quality Analyst, E-commerce - Trust and Safety

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikToks global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikToks purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. Thats how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Trust & Safety teams commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

To eliminate any doubt, this role involves reading, viewing, listening, and examining user-generated content to ensure they comply with community guidelines. Content includes images, videos, and text related to everyday life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Responsibilities:

• Performing daily sampling tasks for audit purposes.
• Conducting thorough data analysis, providing feedback on identified problems, and handling necessary escalations.
• Providing weekly feedback on moderation quality and offering suggestions for improvement.
• Providing feedback and analysis on Policy updates to identify areas of improvement and potential gaps.
• Collaborating with moderation teams and Market POC to ensure moderation quality meets the standard.
• Participating in the development of quality inspection standards and continuously optimizing the process and system platform.

Qualifications

Minimum Qualifications:

• 1 year of experience as a Content Specialist, Content Moderator, or Content Reviewer.
• Fluency in English and Bahasa Indonesia is required. English will be utilized as the primary language for work, while Bahasa Indonesia will be used for market-specific communications.
• Knowledge of common data management/data analysis/office software.

Preferred Qualifications:

• Possession of a Bachelors degree or higher.
• An in-depth understanding of the Indonesian culture and familiarity with the Internet usage habits of Indonesian users.
• 1 year of experience as a Quality Assurance in Content Safety or Customer Service.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job that can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks, and implications in this unique line of work from the start, so our candidates are well-informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employees journey with us. We believe that well-being is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centered, innovative, and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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