D365 Technical Support Consultant

Who is sa.global

sa.global addresses industry challenges through vertical-focussed solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.

Over 800,000 users in 80 countries around the world rely on sa.globals industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we’ve been a part of Microsoft’s elite Inner Circle for 11 years. Our global organization has a 1000-member team across 25 countries.

For more information, visit www.saglobal.com.

Why Choose sa.global

Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

Values of sa.global

• Contribute towards a working environment that represents “one sa.global” where everyone is seen as an equal, and equality and diversity is championed
• Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism
• Come as you are, make work fun & others successful, and foster an always learning mentality

Who we are looking for

sa.global is looking for a Microsoft Dynamics 365 Technical Support Consultant with a minimum of 3 years of experience in Microsoft D365 F&O and D365 BC. They will be our primary contact for a list of Microsoft D365 F&O and D365 BC clients. They will be relied upon to manage all incoming support issues, triage, and work with other resources to resolve, as necessary. They will be relied upon to maintain issue status and communication on open issues with the client. Consultant will be an advocate for our clients within sa.global and Microsoft.

Responsibility areas:

• Ensure clients get a reasonable response to their request as per sa.global’s published support offering.
• Investigating cases and provide consulting services for multiple clients.
• Provide development support for customer requests and quoting for any custom work.
• Ensure recording and ongoing monitoring of all incoming request issues in the support system.
• Ensure timely responses to client requests for support, according to urgency of the issue.
• Assist clients with resolving issues.
• To escalate support requests as required.
• Report weekly to the Team Lead on the status of all issues.
• Prepare written technical specifications for modifications undertaken.
• Perform Testing and QA.
• Liaise with product vendors on any issues relevant for our customers or sa.global.
• Ensure the accuracy and consistency of information processed from within sa.global.
• Maintain a professional standard in the workplace and represent the company at all times in the best possible professional standard.
• Ensure sa.global standards, methodologies, and conventions are complied.
• Collaborate with our Global teams.
• Other tasks as deemed appropriate by the company.

Essential Criteria:

• Have practical Microsoft Dynamics 365 F&O and Dynamics 365 BC development exposure.
• Have excellent problem-solving skills, a strong customer-service orientation and commitment to insuring timely, quality solutions to customer issues.
• Knowledge of underlying of Microsoft technologies (SQL, Data analysis, reporting services) desirable.
• Have ability to work in both a team environment and on an individual basis in a motivated manner.
• Positive attitude.
• Good documentation skills.
• Excellent communication and analytical skills.
• Excellent written and spoken in English.
• Willingness to learn and be challenged.
• Good presentation and training skills.
• Enthusiasm to help Customers succeed.
• Constant motivation for learning and development, diligence, and responsible attitude.
• Ability to resolve problems independently using an analytical approach.
• Ability to focus on achieving results.
• Ability to deal with clients in a professional manner.
• Business processes knowledge of multiple industries is a plus.
• Bachelor’s or advanced degree in business-related field (preferred).