Customer Service Lead

Cove Living Pte Ltd | Jakarta | ID

Info Terbaru Seputar Pekerjaan dari Perusahaan Cove Living Pte Ltd sebagai posisi Customer Service Lead. Jika Lowongan Kerja Sales di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID

Setiap pekerjaan mungkn tidak lah mudah untuk di lamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Cove Living Pte Ltd sebagai posisi Customer Service Lead dibawah ini sesuai dengan Kualifikasi anda.

Training new team member on selling and platform usage Monitoring Pre Sales and Post Sales Customer Support s performance Excellent knowledge of MS Office ...

Cove started with renting coliving spaces. Now weve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, were living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

With an office located in the bustling Blok M area, our Jakarta office is easily accessible by public transport and surrounded by a wide array of trendy eateries, creating an ideal environment for work-life balance and convenience.

Come enjoy the journey with us and become a Cove Superstar!


Job Title: Customer Support Lead


Location: Jakarta

Reports To: Sales Manager

What youll be doing:


  • Training new team member on selling and platform usage
  • Monitoring Pre Sales and Post Sales Customer Supports performance
  • Monitoring all Customer Support teams reply time and messages handled
  • Monitoring all Customer Support teams language in handling all inquiries
  • Creating and managing Customer Support teams shift schedule
  • Answering and following up lead and tenants inquiries for booking, renewal, and other tenancy matters
  • Helping Customer Support team to solve issues in lead and tenant inquiries
  • Generating Customer Support weekly report
  • Reporting Customer Support teams performance
  • Raising and escalating issues in Customer Support team to the relevant team/party

Key Deliverables:

  • Improvement and maintenance in Customer Support team performance
  • Improvement and maintenance in Customer Support reply time
  • Maintenance of booking and administrative compliance

What makes you a great fit:

  • Proven experience as a Customer Support
  • Proven experience as a team leader
  • Preferably sales experience
  • Proficiency in English
  • Excellent knowledge of MS Office
  • Hands-on experience with CRM software is a plus
  • Fast learner and passion for sales
  • Self-motivated with a results-driven approach
  • Bachelor degree
  • High level of organization and detail orientation
  • Leadership capability
  • Strong work ethic and willingness to take initiative

Informasi Tambahan :

  • Perusahaan : Cove Living Pte Ltd
  • Posisi : Customer Service Lead
  • Lokasi : Jakarta
  • Negara : ID

Cara Mengirimkan Lamaran :

Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Service Lead di kota Jakarta diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Customer Service Lead, pada bulan ini 2025 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.

Proses Selanjutnya

Perhatian - Dalam proses rekrutmen, perusahaan yang sah tidak pernah menarik biaya dari kandidat. Jika ada perusahaan yang menarik biaya wawancara, tes, reservasi tiket, dll hindari karena ada indikasi penipuan. Jika Anda melihat sesuatu yang mencurigakan, silakan hubungi kami: support@lokerindo.id

Tanggal Tayang : 09-01-2025

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