Telesales Specialist - Indonesia

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimize and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritize teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role

We are looking for a highly motivated Telesales join their team in Indonesia. This role requires excellent communication and organizational skills, as well as a strong understanding of customer service principles.

If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!

Responsibilities:

• Make outbound calls to potential customers to promote company products and services
• Effectively manage customer inquiries
• Provide product information and pricing to customers
• Develop and maintain a good understanding of company products and services
• Generate, follow up and close sales leads.
• Follow up with customers to ensure satisfaction with products and services
• Conduct customer research to evaluate pain points with products or website issues
• Maintain accurate customer records and sales information
• Meet or exceed weekly, monthly, and quarterly sales goals
• Able to provide valuable insight from customer queries and relaying it to relevant internal teams
• Maintain a positive and professional attitude at all time

Requirements:

• Proven experience in telesales or a similar role
• Experienced in e-commerce or digital industry, data driven, analytical skills, good negotiation skills, English fluency
• Excellent communication and customer service skills
• Knowledge of car/motorcycle insurance policies, coverage, and industry trends.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent negotiation and closing skills.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Familiarity with CRM systems and proficiency in basic computer applications.