Operations Manager (DMC Travel)

A Destination Management Company in Sanur, Bali is looking for a talented and enthusiastic Operations Manager (Full-time)

Responsibilities:

• Manage all aspects of travel operations including reservations, ticketing, travel coordination and customer support
• Monitor and oversee the Reservation & Operation teams to ensure efficiency and effectiveness
• Monitor communication between the Reservation & Operation team and the clients in a good and prompt manner
• Oversee the operational processes in all local branches (i.e. Bali, Yogyakarta, Sumatera and Flores) including expenses authorization and management
• Assist in inspecting properties and/or services of existing and new suppliers
• Manage suppliers relations in a professional and beneficial manner to the company

Requirements:

• Indonesian citizen
• Fluent in written and verbal English communication
• Good communication skills in Dutch and/or German would be a plus
• Proven 3 years of working experience as an Operations Manager or in a similar role
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Has a good hospitality product knowledge
• Excellent energy, spirit and attitude
• Excellent communication skills, critical thinking and problem-solving skills
• Ability to work with flexible hours

Job Type: Full-time

Salary: Rp12,000,000 - Rp15,000,000 per month

Application Question(s):

• Are you proficient in conflict management and business negotiation processes?
• Do you have knowledge of business productivity?

Experience:

• Operations Manager: 1 year (Preferred)

Language:

• English (Preferred)