Lowongan Kerja Product Support Specialist di Evermos

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Evermos sebagai posisi Product Support Specialist. Jika Lowongan Kerja Product Support Specialist di Yogyakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Evermos sebagai posisi Product Support Specialist dibawah ini sesuai dengan Kualifikasi anda.

Job Description:

• Analyze and replicate issues reported by users to accurately identify the root cause and assess severity
• Collaborate with development teams by clearly documenting and escalating issues, ensuring effective communication and continuous follow-up until resolution is achieved
• Leverage internal tools and systems to troubleshoot, diagnose, and resolve user-reported problems whenever possible without the need for escalation
• Communicate resolutions and status updates to users in a clear, timely, and professional manner, maintaining a high level of customer satisfaction
• Monitor and ensure compliance with Service Level Agreements (SLAs), including both response times and resolution deadlines, to meet performance and quality standards
• Maintain detailed records of reported issues, steps taken, and final outcomes to support knowledge sharing and continuous improvement of support processes

• Min. 3 years of experience in technical product support or as a Quality Assurance associate, including relevant internship experience
• Strong analytical and problem-solving skills with a detail-oriented mindset
• Effective communicator with a collaborative approach—focused on solutions rather than blame or excuses
• Proficient in written and verbal communication, with the ability to present information clearly and professionally
• Familiarity with database querying (e.g., SQL) and API usage is a plus
• Open to being based in Sagan, Yogyakarta

Evermos is committed to providing an inclusive environment where equal opportunities are available to all applicants regardless of race, color, religion, gender, national origin, disability, age, genetic information, marital status, pregnancy, or related condition. We will not tolerate discrimination or harassment based on any of these characteristics.

We also emphasize the importance of diversity in all aspects of employment including recruitment, hiring, promotions, training, and organization operations.

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Info Pekerjaan:

• Perusahaan: Evermos
• Posisi: Product Support Specialist
• Lokasi Kerja: Yogyakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Product Support Specialist di kantor Yogyakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.