GUEST SERVICE HOST - PARK HYATT JAKARTA

Summary

• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to superior if no immediate solution can be found and assure follow up with guests
• Ensures all guests emails, messages, mail, faxes and parcels are handled and distributed promptly.
• Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.
• Ensures speedy, accurate and efficient telephone and message service at all times.
• Ensures that communication and co-ordination of all Departments, with particular emphasis on the interactions between (but not limited) Communication Center and Front Desk, Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
• Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
• Works closely with other personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Work in a supportive and flexible manner with other Front Office Team in a spirit of “We work through Teams”.
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.
• Wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Have a complete understanding of and adhere to employee rules and regulation.
• Follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management
• Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills