Senior Customer Service Representative

Overview

We are currently seeking a highly motivated and customer oriented individual to join our team as a Customer Service Representative army Surplus store offering military gears and apparel in Canada, USA and Dubai. In this role, you will be the main point of contact for our customers, ensuring their inquiries and concerns are addressed in a professional and timely manner.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat, providing accurate and helpful information.
• Handle customer complaints and resolve issues to ensure customer satisfaction.
• Open to acquiring and surpassing proficiency in product knowledge.
• Process customer orders, returns, and exchanges in accordance with company policies and procedures.
• Maintain a high level of product knowledge to assist customers with product selection and recommendations.
• Collaborate with other departments to address customer needs and provide seamless service.
• Keep accurate records of customer interactions, transactions, and inquiries.
• Identify and escalate priority issues to the appropriate team members.
• Stay up-to-date with company policies, procedures, and promotions to ensure accurate and consistent information is provided to customers.

Qualifications

• C1 English speakers.
• Proven customer service experience.
• Strong communication skills, both written and verbal.
• Impeccable written and verbal communication skills in English.
• Excellent problem-solving and decision-making abilities.
• Ability to work well under pressure and handle difficult situations with professionalism and empathy.
• Proficient in using computer systems and software applications.
• Ability to multitask and prioritize tasks effectively.
• Must be flexible with rotational shifts.
• Must have a laptop, noise cancellation headset, and a reliable internet connection.

Compensation

Payment will be in USD.

Job Type: Full-time

Application Question(s):

• How many years of work experience do you have as a Customer service representative?
• Whats your expected monthly salary in USD?