Reservation - Daily Worker

Key Responsibilities:

1. Assist guests with inquiries and reservations via phone, email, or online platforms.

2. Provide detailed information about room availability, rates, and hotel amenities.

3. Process reservations accurately, capturing all necessary guest information.

4. Ensure reservations are made according to guest preferences and special requests.

5. Handle modifications and cancellations in accordance with hotel policies.

6. Collaborate with the front desk and housekeeping to manage room inventory effectively.

7. Upsell additional services or room upgrades when appropriate.

8. Address guest concerns and inquiries in a prompt and courteous manner.

9. Maintain accurate records of reservations and guest interactions.

10. Coordinate with other departments to fulfill guest requests and preferences.

11. Stay informed about local events and attractions to assist guests with recommendations.

12. Follow security and privacy protocols when handling guest information.

13. Provide exceptional customer service and exceed guest expectations.

Requirements:

1. High school diploma or equivalent; further education in Hospitality or a related field is a plus.

2. Previous experience in reservations, customer service, or a similar role is preferred.

3. Excellent verbal and written communication skills.

4. Proficiency in using reservation and property management systems.

5. Strong organizational skills and attention to detail.

6. Ability to work in a fast-paced environment and handle multiple tasks.

7. Problem-solving abilities to address guest inquiries and concerns effectively.

8. Familiarity with hotel room types, rates, and policies.

9. Flexibility to work in shifts, including weekends and holidays.

10. Positive attitude, patience, and a guest-oriented approach.

11. Team player mentality and ability to collaborate with other departments.

12. Professionalism and a strong sense of responsibility.

Jenis Pekerjaan: Sementara, Kontrak

Pertanyaan Lamaran:

• Apakah anda berdomisili/bertempat tinggal di Bali?
• Apakah anda bersedia untuk melakukan interview tatap muka?

Bahasa:

• English (Diwajibkan)